FAA6.Q Glossary Terms and Acronyms : 01 Glossary Terms - Overview : C Glossary Terms Beginning with C - Overview : .32 Contracted Third-Party Non-Merit Staff Definition
Contracted Third-Party Non-Merit Staff Definition
 
Contracted Third-Party Non-Merit Staff assists FAA with the following:
 
●Advises participants on the application status when they have already applied.
●When the applicant is calling to apply for the first time, the applicant is advised they can apply online.
●When the participant requests assistance with the application, the agent assists the participant by asking the application questions and entering the participant’s answers in the HEAplus application.
●Advises the participant what is being requested from them by reviewing the Request for Information (RFI) correspondence.