Contracted Third-Party Non-Merit Staff Definition
 
Contracted Third-Party Non-Merit Staff assists FAA with the following:
 
Advises participants on the application status when they have already applied.
When the applicant is calling to apply for the first time, the applicant is advised they can apply online.
When the participant requests assistance with the application, the agent assists the participant by asking the application questions and entering the participant’s answers in the HEAplus application.
Advises the participant what is being requested from them by reviewing the Request for Information (RFI) correspondence.