FAA6.Q Glossary Terms and Acronyms
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01 Glossary Terms - Overview
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H Glossary Terms Beginning with H - Overview
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.06 Help Desk Definition
.06
Help Desk Definition
A service provided to
DES
employees to assist with computer or navigational problems that cannot be solved at the local office level.
The available help desks are as follows:
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The
FAA Systems Help Desk
can help resolve software and screen related problems.
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The
Resolution Center Help Desk
resolves hardware and equipment related problems (e.g. terminals or printers need reset).
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The
FAA Policy Support Navigational Help Desk
assists in navigating through the CNAP Manual to find specific policy.
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