.02 General Complaint Definition
 
A General Complaint is when a client expresses dissatisfaction with a situation related to the Family Assistance Administration and requests management intervention. The Complaint Tracker is used to track General Complaints.
 
A General Complaint is neither a request for an Appeal nor a Discrimination Complaint.
 
General Complaints are from participants, potential participants, or other concerned individuals or groups.
 
FAA Office management must record General Complaints in the Complaint Tracker by the close of business the same day the complaint is received.