.15 Case Involvement Definition
 
Case involvement includes, but is not limited to, the following:
 
Accessing and viewing case information
Registering applications
Issuing EBT cards
Submitting verification or verifying information on behalf of an individual with whom you have a conflict of interest
 
EXCEPTION
When the employee, contractor, volunteer or temporary employee is the only person that can provide the verification the employee, contractor, volunteer or temporary employee must contact their supervisor to receive written approval from the Region Program Manager (RPM). The written approval must accompany the verification in the case file(g).
 
Determining eligibility benefits
Interfering with the application or interview process
Viewing or uploading into OnBase and HEAplus
Conducting interviews
Making changes to the case file
Completing case reads
Intervening between the participant and FAA staff except when pre-approved by the RPM as the Authorized Representative.
Case specific discussion with another FAA employee, contractor, volunteer or temporary employee that is not for an official work- related reason
Authorizing supplemental benefits including Grant Diversion