.36 Authentication Definition
 
The process of verifying whether an individual is authorized to receive information related to a case, program involvement or a required case action. This process occurs with each customer contact whether it is in person, via phone or any other method of communication. Information needed for authentication includes but is not limited to:
 
Name of PI and NA Representative – when applicable (required)
Date of Birth (required)
Last 4 digits of the PI’s SSN (required unless good cause exists – See SSN Noncompliance – NA Good Cause)
Address (required) - to include full residential and mailing (when applicable)
Telephone number (not required but helpful)