The Resolution Center Help Desk is operated by the Division of Technology Services (DTS) Customer Service Support Center (CSSC). The Resolution Center Help Desk assists with PC, mainframe, voice and software issues. FAA Policy Manual Internet access problems are referred to specified Help Desk staff for resolution.

 

The phone numbers for the Resolution Center Help Desk are as follows:

 

 

The FAX number is as follows:

 

 

The hours of availability for the Resolution Center Help Desk are as follows:

 

 

For customers that need help, see the Who You Gonna Call Help Desk Listing for Customers.

 

For employees that need additional information, see the Help Desks for FAA Employees or the FAA Policy Support SharePoint Helpful links section. (Interrnal use only).