.01 Case Must Be Closed Online ACTS Alert
AF OR MA CASE MUST BE CLOSED ONLINE
This alert is generated when the renewal job is run to close all CA or MA cases that are due for renewal, and the CA or MA program is not in the
current system month(g).
The
auto close process does not select these cases for processing, and the cases must be closed manually.
●Action:
Copy details into the current system month.
Close the CA case on AFED with the FR Denial or Closure Reason Code.
Close the MA case on MADA with the FR Denial or Closure Reason Code.
Close the alert.
●Due Date Assigned by AZTECS:
5
workdays(g) from the date the alert is generated.