.13 SDX01-Surname-Mismatch ACTS Alert
SDX01-SURNAME-MISMATCH
 
This alert is generated when the surname keyed in AZTECS differs from the name reported on the SDX (SSI) tape.
 
Action:
Review the case and compare the surname keyed in AZTECS with documents and verification provided by the participant. Review for correct spelling and for the correct sequence of double surnames.
Check the SSN to make certain that the number is correct and that numbers are not transposed.
Contact the participant, when necessary, to resolve any discrepancies.
Access CLMA through CLIM to make changes or corrections to the surname as necessary.
Authorize benefits, allowing for NOAA.
Send the appropriate notice on NORE.
Close the alert.
Due Date Assigned by ACTS:
10 workdays(g) from the date the alert is generated.