.01 ADDR CHANGE – X006
ADDR CHANGE – X006
 
This alert is generated when an address change has been reported to My Family Benefits (MFB) or Health-e-Arizona plus (HEAplus).
 
Take the following actions:
 
Review – the case file(g) to determine if the participant has responded to the Address Verification Notice (X006).
 
When the participant has responded to the X006 – see Change of Address and Close the alert.
 
When the participant has not responded to the X006 - send the Change of Address Information (C008) notice and extend the alert.
 
When the participant has responded to the C008 - see Change of Address and Close the alert.
 
When the participant has not responded to the C008 and is subject to Simplified Reporting - see Verifying Reported Changes – Simplified Reporting.
 
When the participant has not responded to the C008 and is subject to Standard Reporting - see Change in Address – Standard Reporting.