FAA6.F Administrative : 04 Quality Control (QC) - Overview : D Region QC-100 Responsibilities - Overview : .03 Region QC-100 Responsibilities - QC-100 Case Action
.03 Region QC-100 Responsibilities - QC-100 Case Action
(07/01/11 - 09/30/11)
When an error is cited, and the Program Manager or designated staff agrees that there is an error, it must be determined whether a case action is required. When a case action is required, the appropriate action must be taken when BOTH of the following apply:
The ten day protest deadline expires
The Local Office Manager (LOM) receives notification from the Policy Support Team (PST) that an action is required
When the action required involves an overpayment, the time frames for completing the overpayment are as follows:
The Potential Overpayment (OP) Referral (FA‑526) must be completed and sent to the designated overpayment (OP) writer within five workdays(g), as these are priority overpayments.
The designated OP writer must complete and send the Report of Cash Assistance/Food Stamps Overpayment (FA‑529) to the Office of Accounts Receivable and Collections (OARC) within ten workdays from the date the FA‑526 was completed.
When the action required involves issuance of supplemental payment, see Authorizing Supplemental Payment.
When fraud is indicated, refer the case to Office of Special Investigations (OSI). (See OSI/AOIG - Potential Fraud Referral Requirements)
Give the QC‑100 to the Supervisor to review and approve the necessary actions.