FAA6.F Administrative : 04 Quality Control (QC) - Overview : C Region QC-100 Responsibilities - Overview : .04 Region QC-100 Responsibilities - QC Cooperation for NA
.04 Region QC-100 Responsibilities - QC Cooperation for NA
 
(01/01/19 - 12/31/19)
Cooperation from the budgetary unit is required to complete the QC review process. When a notification is received from the Office of Program Evaluation (OPE) that the budgetary unit has cooperated with the QC review process, document the case file.
 
OPE may request assistance from the FAA office to complete the QC case review process. The FAA office must assist OPE, regardless of the budgetary unit’s change reporting requirements.
 
The FAA office must complete the following:
 
Send the notice listed in the assistance request, advising the budgetary unit to contact OPE
Include the name of the reviewer and the OPE telephone number, in the notice
Document the case file(g) that cooperation with the QC review process is needed
 
OPE notifies the FAA office by e-mail and issues a QC-100 when the budgetary unit does not cooperate. The BU is not cooperating with OPE when either of the following occurs:
 
Fails to cooperate
Refuses to cooperate
 
When notification is received from OPE that the budgetary unit fails to cooperate with the QC review, document the case file. No additional action is required.
 
When notification is received from OPE that the budgetary unit refuses to cooperate with the QC review, the EI must complete the following:
 
Document the case file with the QC noncooperation.
Key QC in the FS PROGRAM ALERTS field on PRAP. (See Mandatory Alert Codes)
Key QC in the DENIAL CLOSURE REASON field on FSED.
Stop NA, allowing for NOAA and send the C217 notice.
 
NOTE The notice advises the budgetary unit that when they reapply for NA, they must cooperate with the QC review before NA can be approved.
 
When the NA case is closed, document the case file that the budgetary unit must cooperate with the QC review before NA can be approved. No notice is required.
 
EXCEPTION
When it is not clear that the budgetary unit has cooperated, contact OPE before taking any action on the case. When confirmation is received that the budgetary unit has cooperated, do not stop the benefits.
 
When the budgetary unit contacts FAA and agrees to cooperate, give them the phone number to contact OPE. (See OPE Offices) OPE notifies the FAA office when the budgetary unit cooperates. Do not authorize the benefits until an e-mail is received from OPE that the budgetary unit has cooperated with the QC review.
 
When the budgetary unit cooperates with OPE before the effective date of closure, reopen NA.
 
When the budgetary unit cooperates with OPE after the effective date of closure, and there is one or more months remaining of the approval period, reopen NA.
 
When the budgetary unit cooperates with OPE after the effective date of closure and there is less than one month remaining in the approval period, the budgetary unit must reapply.