.03 Region QC-100 Responsibilities - QC-100 Case Action
When a QC-100 requires an action, OPE sends the QC-100 Turn Around Document (TAD) to the designated staff. The designated staff must review the case file, the QC-100 including any attachments, and completes one of the following:
●Issues supplemental benefits
●Completes an overpayment referral
The designated staff must document the case file with the action and return the QC-100 TAD no later than the due date indicated on the TAD.
When the action required involves an overpayment, the time frames for completing the overpayment are as follows:
●The Potential Overpayment (OP) Referral (
FAA‑0526A) form must be completed and sent to the designated overpayment (OP) writer within five
workdays(g), as these are priority overpayments.
When the action required involves issuance of a supplemental payment, see
Authorizing Supplemental Payment.
When fraud is indicated, refer the case to the Office of Special Investigations (OSI). (See
OSI/AOIG - Potential Fraud Referral Requirements)
Give the QC‑100 to the Supervisor to review and approve the necessary actions.