.02 QC-100 - QC Responsibilities - QC-100 Correction
 
(07/01/11 - 09/30/11)
When it is established that the QC determination is incorrect, QST issues a revised QC‑100 and completes the following:
 
Places a copy of the QC-100 into the shared drive.
Sends an e‑mail to the local office and everyone initially copied informing them of the revised QC-100.
 
When an error is not cited, but there is information that affects eligibility, QST completes the following:
 
Places a copy of the QC-100 into the shared drive.
Sends an e-mail to the local office informing them of the revised QC-100.
 
When additional information and verification is obtained through the QC review, and is sent to the local office, complete the following:
 
Review the case file(g).
Redetermine eligibility and current benefit level.
Determine whether any of the following have changed:
 
An overpayment exists when FAA fails to act timely to decrease or stop benefits for the correct month allowing for NOAA.