.01 Quality Control (QC) Review - Agency Error
(01/01/19 - 12/31/19)
The Office of Program Evaluation (OPE) may determine that an incorrect benefit has been issued due to an FAA action, or FAA's failure to act. When this occurs, OPE cites a QC agency error. OPE completes the actions listed in QC Review Process.
FAA staff must not contact the participant while exploring all possibilities to eliminate or reduce the error. When additional information must be requested or contact with the budgetary unit (BU) is needed, FAA must contact OPE. Only OPE may contact the participant to request additional information.