A Administrative Corrections
 
(01/01/19 - 12/31/19)
Administratively reopen a case when it is discovered that benefits were denied or closed, and the case must be reopened for one of the following reasons. Key one of the following codes in the REPT CODE field on REPT for one of the following reasons:
 
3SVP when the verification process was not followed
60IN when information was provided in the second 30 days
ADDR when the address in AZTECS was incomplete or incorrect
ADMN when instructed to REPT the case from Help Desk, Policy Support Team or Research and Analysis
BUUI when the budgetary unit composition was incorrect
CART when the budgetary unit was receiving CA (TANF benefits or services) or SSI benefits and was categorically eligible for NA
CODE when the case was closed using a wrong Denial Closure Reason Code
EXBI when expenses were budgeted incorrectly
FHCB when an appeal was requested and the participant requested benefits to continue (See Appeal Continuation of Benefits)
FHRE when the Appeals Officer reversed the eligibility determination (See Hearing Reversed)
FHRR when the Appeals Officer remanded the case to FAA for a redetermination (See Hearing Remanded)
INBI when income was budgeted incorrectly
INCC when the case was inadvertently denied or closed
INFO when information was provided before the effective date of closure
INMS when information was provided timely but misrouted
INNC when the information was in the case file(g) but not considered in the determination
INPR when information was provided prior to the processing deadline
LRAC when a CA case auto closed and an application was submitted prior to the effective date of closure
MACA when the participant provided the Mid Approval Contact (MAC) form prior to the effective date of closure
NAWA when the participant complied with all outstanding factors within 30 days of the case closing for failure to cooperate and at least one full month is remaining in the certification period (See NA Compliance After Closure)
 
NOTE The date of compliance must be keyed in the DATE PROVIDED field.
 
NOAA when the case was closed without allowing for NOAA
RE30 when the participant reapplied or rescheduled the interview in the second 30 days
REAP when the participant reapplied in the month of denial and the case must be reopened to prorate benefits correctly
REBI when resources were budgeted incorrectly
SARE when a sanction was imposed incorrectly
 
For any other reason, key OTHR in the REPT CODE field on REPT. When OTHR is keyed in the REPT CODE field, document the reason for reopening the case on CADO.
 
WARNING
Review CAP2 to determine whether any applications are in received or renewal status before reverting the case to open. The supervisor must delete the application on DECA before making administrative corrections to the case. Document the case file with the actions and reasons for deleting the application.
Complete the eligibility determination the same day a case is reopened. This prevents AZTECS from listing the programs on a management report as overdue, depending on the reopened month.
 
Cases must be administratively reopened as soon as the error in the eligibility determination is discovered. An application and interview is not required. (See Reopening Procedures)
 
EXCEPTION
When a case was closed or denied more than 12 months in the past, the following apply:
The supervisor must document the reason for reverting the case to open.
When necessary, the supervisor contacts the Policy Support Team for further instructions.