.01 Determination of Underpayment - FAA Caused Error
Underpayments are considered to have occurred due to an FAA caused error in the following situations:
●FAA failed to allow the budgetary unit the required time to verify an expense and benefits were reduced as a result.
●FAA failed to act within the proper time frame on a reported change that would have increased the budgetary unit's benefit amount.
●FAA incorrectly stopped or denied benefits.
●FAA incorrectly calculated the benefits.
●An
Appeal decision in favor of the participant requires supplemental payments or restored NA benefits.
NOTE When a potential under issuance of NA benefits is discovered, review the case file. When the participant is eligible, issue underpayments to the budgetary unit within ten calendar days.