C Verifying Reported Changes - Simplified Reporting
When the participant reports a change, or the change becomes known to
FAA, after the benefits have been approved, complete the following:
●Process all changes that cause the benefits to do one of the following:
When a change of address is the only change reported by the participant complete the following:
●Update the address
●Send a Change of Address Information (C008) notice to allow the participant to verify any change in expenses
●When the expense verification is not provided, determine the benefit amount without allowing the unverified expenses.
●Close the case when the participant reports they have moved out of the state.
When FAA receives undeliverable mail and there is an in-state forwarding address or no new forwarding address, this is considered
Unclear Information, complete the following:
●Document the case file to indicate returned mail has been received.
●Update the mailing address in HEAplus and AZTECS.
●Do not complete any additional action or request verification until the next renewal application or Mid Approval Contact whichever occurs first.
●Close the alert in AZTECS.
When the undeliverable mail indicates an out of state forwarding address, close the case. (See
Change of Address – Out-of-State)