.05 Crossmatch Report Procedures
When the participant fails to respond to a request for information on the crossmatch report and there is only one budgetary unit participant, complete the following:
●Close the case for the first month possible allowing for
NOAA.
●Key one of the following applicable Denial or Closure Reason Codes on
AFED or
FSED:
FE: (Failure to provide information on Felony Drug Conviction)
FF: (CA-Failure to provide information on Fleeing Felon)
FG: (NA-Failure to provide information on Fleeing Felon)
RK: (Failure to provide information on residing in jail or prison)
●Document the
case file(g) with the outcome of all actions taken.
When the information on a Crossmatch Report is confirmed and there is only one budgetary unit participant, complete the following:
●Close the case for the first month possible allowing for
NOAA.
●Key one of the following applicable Denial or Closure Reason Codes on
AFED or
FSED:
●Complete an Overpayment Referral when
FAA failed to stop the benefits in a timely manner.
●Document the
case file(g) with the outcome of all actions taken.
When the participant fails to respond to a request for information on the Crossmatch Report and other participants are included in the budgetary unit, complete the following for the disqualified participant:
●Key the following in the PT field on SEPA:
For CA key DI
For NA key DF
●Key one of the following in the INELIG RSN field:
FE: (Failure to provide information on Felony Drug Conviction)
FF: (CA-Failure to provide information on Fleeing Felon)
FG: (NA-Failure to provide information on Fleeing Felon)
RK: (Failure to provide information on residing in jail or prison)
●Send the appropriate notice to inform the PI of the change in benefits.
●Complete an Overpayment Referral when FAA failed to reduce the benefits in a timely manner.
●Document the
case file(g) with the outcome of all actions taken.
●When the disqualified participant is also the PI, determine whether the following policy applies:
When the information on the Crossmatch Report is confirmed and the budgetary unit includes two or more participants, complete the following for the disqualified participant:
●Key the following in the PT field on SEPA:
For CA key DI
For NA key DF
●Key one of the following in the INELIG RSN field:
●Send the appropriate notice to inform the PI of the change in benefits.
●Complete an Overpayment Referral when FAA failed to reduce the benefits in a timely manner.
●Document the
case file(g) with the outcome of all actions taken.
●When the disqualified participant is also the PI, determine whether the following policy applies:
CA - CA EBT Alternate Card Holder
NA - Emergency Representative
Complete the following when the participant denies the information on the crossmatch report:
●Contact Research & Analysis via email to resolve any discrepancies.
●R&A may contact the Office of Special Investigations (OSI) for assistance when needed.
●Document the crossmatch report discrepancy in the case file.
●Take no further action until the issue is resolved.