FAA6.A Changes : 07 FAA Initiated Changes - Overview : A NA Mid Approval Contact - Overview : .04 NA Mid Approval Contact Process – Noncompliance Failure to Complete a MAC Form
.04 NA Mid Approval Contact Process – Noncompliance Failure to Complete a MAC Form
 
(01/01/20 - 12/31/20)
When the MAC RECD field on INDA remains blank, AZTECS stops the NA benefits during the auto close process for failure to complete the MAC using the IV Denial Closure Code. AZTECS sends the X026 notice. No additional notice is required.
 
WARNING
FAA staff must update INDA when completing the MAC process manually with the participant, either in person or over the phone to prevent AZTECS from incorrectly closing NA during the auto close process.
When this occurs an ACTS alert is not generated. When the participant complies with the MAC process and INDA has not been updated with a “Y” the worker must manually set the RV ACTS alert and update INDA.
 
When the participant complies after the auto close process but prior to the effective date of closure, an ACTS alert (MACC - REVIEW FOR REPT-MAC PROVIDED) is generated with a 3-day due date.
 
Revert the NA program to open on REPT using the MACA (MID APPROVAL CONTACT COMPLIANCE) REPT Code. (See Revert to Open - Overview)
 
A new application is required when the participant complies after the effective date of closure.