.01 NA Mid Approval Contact Auto Process
 
(01/01/19 - 12/31/19)
The Mid Approval Contact process has been automated. When the participant takes the required actions, and no changes are being reported, worker intervention is not required. AZTECS auto populates the MAC RECD field on INDA with a Y and approves ongoing benefits. No further action is required from the participant.
 
The initial X027 notice mails to the participant on the 1st workday of the 5th month (for 12-month approvals) or the 1st workday of the 11th month (for 24-month approvals) of the certification period. The notice requests the participant to answer all questions, sign, and return the form within 10 calendar days.
 
When the participant does not respond to or fails to submit a completed MAC form by the due date, a second X027 notice mails to the participant. The second X027 mails on the 23rd day of the 5th month (for 12-month approvals) or the 23rd day of the 11th month (for 24-month approvals) of the certification period.
 
The second X027 informs the participant that no response was received, or the MAC form was incomplete. This gives the participant another opportunity to answer all the questions, sign and return the form within 10 days.
 
When the participant does not respond to the second X027, the auto close process runs on the 23rd day of the 6th month (for 12-month approvals) or 23rd day of the 12th month (for 24-month approvals). NA benefits are stopped effective the following month.