FAA6.A Changes : 02 Reporting Methods
02 Reporting Methods
 
(01/01/17 - 12/31/17)
Reporting methods are the same for Standard Reporting and Simplified Reporting. The participant may report changes verbally or in writing. When the participant reports the change in writing, they may use the Change Report (FA-412) form, or other written communication.
 
Changes may become known through Change Reports, applications, written correspondence, or may be FAA initiated. Changes may be provided through any of the following methods including, but not limited to:
 
In person
By telephone
By mail
By fax
Online through Health-e-Arizona Plus
Online through MyFamilyBenefits
 
When an application is received in the FAA office, mail an appointment notice to the applicant. (See Application Date)
 
When the participant or someone acting on their behalf comes into the local office to report a change, give them an FA-412 to complete. Assist the participant as needed. When possible, review the completed FA-412 before the participant leaves the office to ensure that the information provided is complete. The local office should scan the FA-412 to OnBase on the workday it is received.
 
When the change is reported by telephone, discuss the change with the participant and ensure that the information provided is complete. Attempt to resolve unclear or missing information with the participant while they are still on the telephone. Document the change in the case file(g).
 
NOTE The FA-412 may be used as a guideline to document complete information.
 
Renewal applications must be screened for potential changes. The screening process and any changes must be addressed by the close of the following workday. (See Pre-Application Screening)