Denial Notice Requirements
Denial notices must include the following:
●Reason for the denial
●The date of the application is denied
Use the
AZTECS Monthly Production Schedule (AMPS) to determine the denial deadline.
For NA, denial notices contain all of the following information:
●The action required by participants to complete the application process
●A determination can be completed on the original application when the action is completed by the participant within 60 calendar days of the application date
●A new application is needed when the required action is not completed within the time frames
●What is missing and the time limit to provide it, when the denial was caused by failure to provide verification.
When the 10-calendar day request period expires and the requested mandatory verification is not provided, complete one of the following:
●For initial or untimely renewal application, deny the application on the Timely Denial date.
●For timely renewal application, deny the application on the Timely Recert Denial date.
NOTE When the 10-calendar day and the Timely Denial date or the Timely Recert Denial date are the same, it is not necessary to wait until the end of the day to deny the application. When the requested information is provided, use REPT to open the program in AZTECS.
Statements made on the application that indicate obvious ineligibility must be substantiated by the participant at the interview. Additional information is not required. For a list of Denial Closure codes and reasons that can be used to deny an application prior to the Timely Denial date or the Timely Recert Denial date, see Application Denials.
NOTE Do not deny an application prior to the completion of an interview.
When requested mandatory verification is not provided send the appropriate Denial Closure notice. List only the verification that was requested and not provided.