.02 JPPO FAA Procedures
When the participant refuses to comply with the
JPPO at the interview, document, “JPPO Pre-Compliance not completed due to participant’s refusal” in the
case file(g) and deny the CA application. Key JP in the DENIAL CLOSURE REASON field on AFED. Send the Noncompliance With Jobs/New Orientation
(A208) notice.
When the new CA participant agrees to comply, complete one of the following with the participant:
●Participants review the Arizona Jobs Program Video with an FAA worker when the interview is conducted in-person. The video is accessed from the DES
Document Center under the Documents and Resources heading. Once in the appropriate heading, select Videos and Audio.
●Participants review the Arizona Jobs Program Audio with an FAA worker when the interview is conducted over the phone. FAA workers access and play the audio recording using the Cisco Finesse JPPO button or placing a conference call to the (602) 111‑0053 number.
●The compliance requirement can still be met when the script, titled “Jobs Program - Video Script” is read to the participant in English or their
spoken language. For participants requesting accommodations due to a visual impairment, large print version of the script is also available in the Document Center. For the hearing impaired, the script can be printed and provided to the participant.
When the participant completes the JPPO, document “JPPO Pre-Compliance completed” in the case file. When the participant meets all other eligibility requirements, approve the CA application.
When the participant is unable to complete the JPPO Pre-Compliance during the interview, send the Information Needed (A011) notice.
Participants can call the phone number provided in the A011 notice or go into a local office to complete the JPPO compliance after the interview. When contacted, workers must complete any of the following and document “JPPO Pre-Compliance completed” in the case file:
●Arizona Jobs Program Video
●Arizona Jobs Program Audio
●Jobs Program - Video Script
When the compliance is not completed by the due date indicated on the A011 notice, the CA application may be denied the following
workday(g) by completing the following:
●Key JP in the DENIAL CLOSURE REASON field on AFED.
●Document the case file that the CA participant did not comply with the JPPO requirement.
●Send the Noncompliance With Jobs/New Orientation
(A208) notice.