FAA2.A Verification and Cooperation : 05 Prudent Person Concept
Prudent Person Concept
Prudent person decision-making (also known as critical thinking) strengthens the worker’s policy knowledge, confidence and decision-making capabilities within FAA Offices.
Make all eligibility decisions using reasonable judgment, based on knowledge of and experience with the programs. Research any questionable or unusual situation thoroughly by using the verification available, which includes electronic sources, and make a decision based on these findings.
Document the case file(g) to show the reasoning that led to the decision. Include the Cash and Nutrition Assistance Policy Manual references used in making the decision.
After thorough research into the questionable or unusual situation and consultation with management, the FAA office staff may still not understand the intent of the policy. When this occurs, authorized staff must request a policy clarification from the Policy Support Team (PST).
NOTE See Request for Policy Clarification for proper instructions on how to elevate a policy clarification and a listing of who is authorized to submit a request.