.01 Maintaining Institutions in HEAplus
 
(01/01/19 - 12/31/19)
Institutions must be evaluated by Region Office. When a participant resides in an institution not listed in HEAplus, staff must elevate the following information to Region Office via e-mail by the end of the workday:
 
AZTECS case number
HEAplus application ID
NA timely approval date or NA timely denial date for renewals
Institution name
Institution telephone number
 
NOTE Indicate ‘unknown’ when the participant does not know the telephone number at the interview
 
Whether the institution provides the participant over 50% of three meals daily
Type of institution - The institutions in the HEAplus Institution List include the following:
Domestic violence emergency shelters
Group Living Arrangements (GLAs)
Shelters for homeless persons
Drug and alcohol treatment centers
 
Region Office must complete the following within five calendar days:
 
Determine whether the participant in the institution is potentially eligible for NA benefits using one of the following:
For domestic violence shelters, see Shelter Qualification Requirements.
For GLAs, see GLA Eligibility Requirements.
For shelters for homeless persons, see FAA Verification of Meal Provision.
For drug and alcohol treatment centers, see Treatment Center Requirements.
 
NOTE The Institution Determination Checklist (FAA 1557) form may be used to assist with the determination.
 
Return the e-mail to inform staff whether or not the participant’s residence is an institution to be added to the HEAplus Institution List.
 
NOTE When Region Office identifies the institution must be added to the HEAplus Institution List, the participant is potentially eligible for NA benefits.
 
When the institution must be added to the HEAplus Institution List, forward the original e mail to FAA Systems Help Desk. Ensure the e-mail includes all of the following information:
Request the institution be added to the Institutions List of HEAplus
Type of institution
Name of the institution
City in which the institution is located
Phone number of the institution
The start date the institution became eligible or current date, when unknown
The end date the institution is no longer eligible or one year from the current date, when unknown
 
It is the responsibility of Region Office to make sure the institutions listed in HEAplus meet all qualification requirements. Qualification requirements must be reviewed at least once every 12 months.
 
Prior to the end date of each institution listed in HEAplus, Region Office must complete the following:
 
Determine the institution still meets the qualification requirements.
When the institution still meets the qualification requirements, request the institution end date be changed to a future date no later than one calendar year.
When an institution listed in HEAplus no longer meets the qualification requirements, request the institution end date be changed to the current date.
 
NOTE Changing the end date to the current date removes the institution from the HEAplus Institution List the next day.
 
To request a change in the end date of an institution in the HEAplus Institution List, Region Office sends an e mail to FAA Systems Help Desk which includes all of the following information:
 
Request the end date of the institution be changed
Type of institution
Name of the institution
City in which the institution is located
Phone number of the institution
The new end date
 
FAA Systems Help Desk elevates all requests to ensure HEAplus is updated appropriately.