E Participant Disagrees with Wage Information
 
(01/01/20 – 12/31/20)
When the participant disagrees with wages showing on the Employee New Hire Report (CR070) or any interface(g) complete the following:
 
Check the case file(g) for SSN verification.
Review CLIENT PROFILE (CLPR) for SSN validation.
Discuss with the participant why they disagree with the wages showing.
 
For face-to-face contacts or interviews, complete the following:
 
Obtain a participant’s written statement with an explanation why the participant disagrees with the information provided.
Obtain the participant’s signature on a Verification of Employment History (FAA-0053A) form. Complete one of the following:
Send an FAA-0053A to the employer to indicate that FAA is attempting to verify employment for the participant.
Complete a collateral contact to the employer to attempt to verify employment for the participant.
 
For telephone contacts or interviews, complete the following:
 
Complete a collateral contact to the employer to indicate that FAA is attempting to verify the use of the SSN. Send an FAA-0053A when the employer requires the request in writing.
Advise the PI that they may want to resolve the use of the SSN with the Social Security Administration.
 
NOTE The participant may report a suspected misuse of the SSN through the hot line or web site. (See Identity Theft Complaints Hotline)
 
Document the discussion with the participant and the results of the contact with the employer in the case file.