.01 Maintaining Institutions in HEAplus
 
(01/01/20 –12/31/20)
To be added to the institutions list in HEAplus, institutions must be approved by the Policy Support Team (PST). When a participant resides in an institution not listed in HEAplus, staff must elevate a completed Request to Verify Eligibility of an Institution (FAA-1789A) form to PST via email by the end of the workday:
 
The institutions on the HEAplus Institution List include the following:
 
Public or private nonprofit shelters for homeless persons
 
PST completes the following within five calendar days of receiving the request:
 
Determine whether the participant in the institution is potentially eligible for NA benefits
 
NOTE The Institution Determination Checklist (FAA‑1557A) form may be used to assist with the determination.
 
Return the email to inform staff whether the participant’s residence is an institution to be added to the HEAplus Institution List.
 
When the institution must be added to the HEAplus Institution List, the PST creates a Technology Request.
 
Ensure the Technology Request has the original email attached and includes the following information:
 
Request the institution be added to the Institutions List of HEAplus
Type of institution
Name of the institution
City in which the institution is located
Phone number of the institution
The date the institution became eligible
The date the institution will no longer be eligible
 
It is the responsibility of the PST to make sure the institutions listed in HEAplus meet all qualification requirements. Qualification requirements must be reviewed at least once every 12 months.
 
Prior to the eligibility end date of each institution listed in HEAplus, the PST must complete the following:
 
Determine whether the institution still meets the qualification requirements.
When the institution still meets the qualification requirements, request the institution end date be changed to a future date no later than one calendar year.
When an institution no longer meets the qualification requirements, request the institution end date be changed to the current date.
 
NOTE Changing the end date to the current date removes the institution from the HEAplus Institution List the next day.
 
To request a change in the end date of an institution in the HEAplus Institution List, the PST creates a Technology Request.
 
Ensure the Technology Request has the original email attached and includes all the following information:
 
Request the end date of the institution be changed
Type of institution
Name of the institution
City in which the institution is located
Phone number of the institution
The new eligibility end date
 
FAA Systems Help Desk elevates all requests to ensure HEAplus is updated appropriately.