.01 DCS Fast Pass – DCS Specialist Responsibilities
 
(01/01/21 - 12/31/21)
The DCS or licensed agency specialist assists the participant with the following items in the application process:
 
Completion and submittal of the application.
Completion of an interview for Nutrition Assistance (NA) or Cash Assistance (CA) applications during Fast Pass hours by calling the DCS Fast Pass Line. (The DCS Fast Pass Line is a telephone number to be used by DCS or licensed agency specialists only.)
 
NOTE Fast Pass hours are 7:30 a.m. to 4:30 p.m. Monday through Friday (excluding state holidays)
 
Submittal of verification documents, when needed.
 
During Fast Pass hours, the DCS or licensed agency specialist completes the following when the participant is not receiving CA, NA, or Medical Assistance (MA) benefits:
 
Contacts the DCS Fast Pass Line with the participant present. The DCS or licensed agency specialist remains with the participant to assist them until the application is submitted and the interview, when needed, is conducted.
 
NOTE DCS or licensed agency specialists must identify themselves to the FAA worker. (For example, the DCS or licensed agency specialist may state, "My name is (insert Name) with DCS or licensed agency (insert agency name) calling to initiate a Fast Pass application for services”.)
 
Attaches any available verification for a benefit determination to a [secure] email addressed to [email protected]
 
Outside Fast Pass hours, the DCS or licensed agency specialist completes the following when the participant is not receiving CA, NA, or MA benefits:
 
Assists the budgetary unit in completing a paper application for benefits.
When applying for CA or NA, informs the participant that they need to be available by telephone for an interview on the next workday.
Sends a [secure] email to [email protected] containing all of the following:
The best contact number for the participant in the body of the email.
A scanned copy of the completed paper application as an attachment to the email.
Available verification as an attachment to the email, when available.