FAA2.F EBT Payee Maintenance (EBPM) : 04 Establishing or Changing EBT Alternate Card Holder
04 Establishing or Changing EBT Alternate Card Holder
When an EBT Alternate Card Holder is required, or to change EBT Alternate Card Holder information, for a case, key A in the SET UP OR CHANGE PRIMARY OR ALTERNATE field.
 
A participant may select up to two EBT Alternate Card Holders for a case. Explain the following to a participant requesting an EBT Alternate Card Holder during the interview:
 
The EBT Alternate Card Holder is issued their own QUEST card.
The EBT Alternate Card Holder selects or is mailed their own EBT Personal Identification Number (PIN).
The EBT Alternate Card Holder has full access to the Primary Payee's EBT benefits they are authorized to use.
Funds spent by the EBT Alternate Card Holder are treated as though the EBT Primary Payee spent the funds themselves, and WILL NOT BE REPLACED.
 
The EBT Primary Payee must provide written authorization to establish EBT Alternate Card Holders. Have the Primary Payee complete the Designation of EBT Alternate Card Holder (FAA-1004A) form during the interview, identifying the person to act as the EBT Alternate Card Holder.
 
Give a copy of the FAA-1004A to the Primary Payee when the Alternate Card Holder will return to the local office for an Over the Counter (OTC) issued QUEST card. Place the original in the case file(g).
 
EXCEPTION
When the selected EBT Alternate Card Holder is a CA EBT Alternate Card Holder, do not have the EBT Primary Payee complete the FAA-1004A.
 
When an EBT Primary Payee has a combination CA and NA case, and the EBT Alternate Card Holder is also the NA Representative, only the NA benefits are to be accessed by the EBT Alternate Card Holder. Key N in the AUTHORIZED TO USE CASH field to block access to CA.
 
When the EBT Alternate Card Holder is the CA EBT Alternate Card Holder, key N in the AUTHORIZED TO USE FS field to block access to NA.
 
For policy and procedures regarding setting up and adding EBT Alternate Card Holder information on EBPM, see EBT Alternate Set Up.
 
For policy and procedures regarding changing EBT Alternate Card Holder information, see EBT Alternate Changes.
 
For policy and procedures regarding deleting EBT Alternate Card Holders from a case, see EBT Alternate Deletions.