FAA2.C Address (ADDR ADFF) : 06 Returned Mail Procedures for NA and CA
06 Returned Mail Procedures for NA and CA
 
(04/01/16 - 05/31/16)
Staff members at Centralized Document Services (CDS) maintain all undeliverable mail that is returned to FAA. Each envelope is scanned and uploaded into OnBase.
 
When there is a forwarding address from the United States Postal Service (USPS) on the envelope, CDS completes the following:
 
Updates the address fields on ADDR in AZTECS.
Resends appropriate notices.
Sets an RM ACTS alert for each envelope uploaded into OnBase so that FAA staff can make any changes needed to determine eligibility.
 
FAA staff must complete the following for each RM ACTS alert set:
 
Review HEAplus. Change the address in HEAplus and make appropriate changes, when needed. (See the Eligibility Policy Manual for additional information.)
When there is a change of address identified and the new address is out-of-state, close the case and the alert. (See Change of Address - Out-Of-State)
When the case is subject to Simplified Reporting, follow procedures in Verifying Reported Changes – Simplified Reporting and close the alert.
When the case is subject to Standard Reporting, follow the procedures outlined in Standard Reporting Change of Address and close the alert.
 
When the case is subject to Standard Reporting, and the returned mail has no forwarding address and no change of address has been reported, complete one of the following:
 
When the program is in a pending or closed status, no action is needed.
When the program is in an open status, complete all of the following:
For NA, stop benefits allowing for NOAA.
For CA, stop benefits allowing for Adequate notice.
Key the LC Denial or Closure Reason Code on AFED and FSED, as appropriate.
Send the C200 notice.