FAA2.C Address (ADDR ADFF) : 06 Returned Mail Procedures for NA and CA
06 Returned Mail Procedures for NA and CA
 
(01/01/20 - 12/31/20)
When FAA receives undeliverable mail all returned envelopes are scanned and uploaded into OnBase.
 
When there is a forwarding address label from the United States Postal Service (USPS) on the envelope, update ADDR and resend the appropriate notice. (See Keying Addresses on ADDR)
 
NOTE A General Delivery or a PO Box address must only be keyed in the MAILING ADDRESS field on ADDR.
 
An RM ACTS alert is set for each envelope uploaded into OnBase. FAA workers must make any changes needed to determine eligibility. FAA workers complete the following for each RM ACTS alert set:
 
Review HEAplus. Change the address in HEAplus and make appropriate changes, when needed. (See the Eligibility Policy Manual for additional information.)
When there is a change of address identified and the new address is out-of-state, close the case and the alert. (See Change of Address - Out-Of-State)
When the case is subject to Simplified Reporting, follow procedures in Verifying Reported Changes – Simplified Reporting and close the alert.
When the case is subject to Standard Reporting, follow the procedures outlined in Standard Reporting Change of Address and close the alert.
 
When the case is subject to Standard Reporting, and the returned mail has no forwarding address and no change of address has been reported, complete one of the following:
 
When the program is in a pending or closed status, no action is needed.
When the program is in an open status, complete all of the following:
For NA, stop benefits allowing for NOAA.
For CA, stop benefits allowing for Adequate notice.
Key the LC Denial or Closure Reason Code on AFED and FSED, as appropriate.
Send the C200 notice.