FAA2.C Address (ADDR ADFF) : 05 Change of Address - Overview : A Change of Address – Open Cases
A Change of Address – Open Cases
(01/01/19 - 12/31/19)
When an address change is reported on an open case take the following actions:
Key the new address in AZTECS on ADDR.
Key the new address in HEAplus on the Contact Information page
Review PRAP for any program and person alerts.
Review ACTS, and work any outstanding alerts
When the client also reports a change in their shelter expenses, review the following policies and procedures:
Change in Eligibility for the A1 Standard
Send the Change of Address Information (C008) notice when the participant is required to provide any necessary information
Complete an eligibility determination using the new information
When benefits decrease send a notice allowing for NOAA