.02 During the Interview
The
FAA uses an interactive interview method called Key As You Go. As the participant answers questions during the interview, key information into the Health-e-Arizona PLUS (HEAplus) Interview pages and
AZTECS screens at the same time.
The Key As You Go method is used in both face-to-face and telephone interviews.
There may be instances where the
Technical Information Process System (TIPS) transfer(g) to AZTECS has not yet been transmitted. When this occurs complete the following:
●Conduct the interview through HEAplus.
●Run Eligibility in HEAplus and Disposition the application.
●Register the application in AZTECS.
●Key the HEAplus Application ID on APMA or RERE to prevent a TIPS transfer.
●Key through the AZTECS Roadmap screens using the HEAplus Eligibility Application Summary.
During the interview, complete the following:
●Document the
case file(g) to support the actions taken. (For more information, see
documentation forms)
●Ask the participant all questions in the HEAplus Interview Pages.
●After keying all information obtained during the interview, Run Eligibility and Disposition the application.
●Complete the AZTECS determination, when all eligibility factors have been verified.
●Document the case file with permanent verification factors to eliminate the need to re-request verification again. This includes terminated employment and Office of Special Investigations (
OSI) reports.
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Do not request any verification items that meet one or more of the following:
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●Were already provided through hard copy or collateral contact.
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●HEAplus Verifications Status Page indicates verified
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●Were requested in an associated HEAplus application Request for Information (RFI).
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