FAA2.B Beginning the Interview : 01 Beginning the Interview - Overview : A Conducting the Interview - Overview : .02 During the Interview
.02 During the Interview
 
(01/01/20 - 12/31/20)
The FAA uses an interactive interview method called Key As You Go. As the participant answers questions during the interview, key information into the Health-e-Arizona PLUS (HEAplus) Interview pages and AZTECS screens at the same time.
 
The Key As You Go method is used in both face-to-face and telephone interviews.
 
There may be instances where the Technical Information Process System (TIPS) transfer(g) to AZTECS has not yet been transmitted. When this occurs complete the following:
 
●Conduct the interview through HEAplus.
●Run Eligibility in HEAplus and Disposition the application.
●Register the application in AZTECS.
●Key the HEAplus Application ID on APMA or RERE to prevent a TIPS transfer.
●Key through the AZTECS Roadmap screens using the HEAplus Eligibility Application Summary.
 
During the interview, complete the following:
 
●Document the case file(g) to support the actions taken. (For more information, see Required Documentation)
●When the participant requests to add a program, see Additional Programs Requested During the Interview.
●Ask the participant all questions in the HEAplus Interview Pages.
●After keying all information obtained during the interview, Run Eligibility and Disposition the application.
●Complete the AZTECS determination, when all eligibility factors have been verified.
●Document the case file with permanent verification factors to eliminate the need to re-request verification again. This includes terminated employment and Office of Special Investigations (OSI) reports.
 
WARNING
Do not request any verification items that meet one or more of the following:
●Were already provided through hard copy or collateral contact.
●HEAplus Verifications Status Page indicates verified
●Were requested in an associated HEAplus application Request for Information (RFI).
When the need to complete a referral to the Department of Child Safety (DCS) or Adult Protective Services (APS) is evident (abuse or neglect), see DCS Hotline Phone Number or APS Hotline Phone number.