B Collateral Contact Verification
 
(02/01/16 - 03/31/16)
Collateral contacts are sources of verification received verbally from any of the following:
 
An agency
Organization
Individual qualified to have knowledge of the required information
 
When documented verification is not readily available, use a collateral contact and document the reason in the case file(g).
 
EXCEPTION
Do NOT use collateral contacts to verify the following factors; use documented verification:
Noncitizenship Status (when declared)
 
WARNING
Attempt to complete collateral contacts during the interview. Verify and document all necessary information while making the contact. (See Documentation Requirements) The contact may request to speak to the PI before releasing information.
 
Inform the PI that by signing the application, they have given FAA permission to make collateral contacts.
 
Assist the PI in choosing a collateral contact when requested.
 
Call the collateral contact when the following are available:
 
The name of a collateral contact.
The phone number where the contact can be reached.
 
When the PI fails to choose a collateral contact or the collateral contact is not acceptable or is unavailable, complete one or more of the following:
 
Request another collateral contact
Choose a collateral contact
Request another form of acceptable verification
Conduct a home visit
 
WARNING
Use participant statement verification when the attempt to obtain collateral contact verification may cause harm or undue hardship for the participant. Document the case file(g) with the reason the participant statement verification was accepted.
 
Key CC in the verification field when a collateral contact is the source of verification used.