FAA2.A Verification and Cooperation : 08 Cooperation - Overview : B Refusal to Cooperate
B Refusal to Cooperate
Determine and document refusal to cooperate when the participant meets both of the following conditions:
 
●Is able to cooperate
●Does not take the actions necessary to comply with cooperation requirements
 
NOTE See PRAP for keying Program and Person Alerts Codes when a participant has not cooperated.
 
WARNING
Do not deny the application or close the case when the participant cooperates but outside sources fail to verify needed information.
 
Deny the application or stop benefits only for the responsible participant who refuses to cooperate and for the participant whose eligibility cannot be verified. (See Table of Eligibility Factors)
 
NA EXCEPTION
Deny the application or stop the budgetary unit's benefits allowing for NOAA.
 
When the application has been denied or the case closed for refusal to cooperate, the participant must comply with cooperation requirements, before determining eligibility.
 
WARNING
Do not deny the application or close the case for failure to cooperate with the Office of Special Investigation (OSI).