B Refusal to Cooperate
Determine and document refusal to cooperate when the participant meets both of the following conditions:
●Is able to cooperate
NOTE See PRAP for keying Program and Person Alerts Codes when a participant has not cooperated.
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Do not deny the application or close the case when the participant cooperates but outside sources fail to verify needed information.
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For CA, deny the application or stop benefits only for the responsible participant who refuses to cooperate and for the participant whose eligibility cannot be verified. (See
Table of Eligibility Factors)
For NA, deny the application or stop the budgetary unit’s benefits allowing for NOAA.
When the application has been denied or the case closed for refusal to cooperate
, the participant must comply with
cooperation requirements, before determining eligibility.
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Do not deny the application or close the case for failure to cooperate with the Office of Special Investigation (OSI).
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