FAA1.H Benefit Replacement Procedures : 01 Replacement of Benefits – Replacement Issuance
Replacement of Benefits – Replacement Issuance
When a participant reports non-receipt of benefits or that their food was destroyed, complete the policy and procedures outlined as follows:
 
●For non-receipt of the QUEST Electronic Benefit Transaction (EBT) card, see EBT Replacement Procedures.
●For non-receipt due to issuance and benefit availability problems, see EBT Benefit Availability.
●For replacement of food purchased with NA benefits destroyed in a disaster, see Food Destroyed.
●For replacement of food purchased with NA benefits destroyed by a misfortune, see Food Misfortune.
 
Policy and procedures regarding restoration of benefits are outlined as follows: