FAA1.F The Interview : 01 The Interview - Overview : C Interviewing Renewal Applications - Overview
Interviewing Renewal Applications - Overview
(01/01/20 – 12/31/20)
Interviews for renewal applications are completed according to the automatic renewal process.
When a change of address is reported before an interview is completed, follow the policy and procedures outlined in Address Change - Pending Applications.
Renewal interviews may be completed no earlier than 60 days before the last calendar day of the approval period. The budgetary unit must not be denied for failing or refusing to complete the interview before the last month of the approval period.
NOTE NA participants who have been sent a Notice of Expiration (NOE) are not required to interview before the last month of the current approval period.
Treat all renewal applications as a change report. Effect changes for the remaining months of the approval period. (See Effecting Changes)
Verification must be requested for any changes reported, completed and not verified during the current approval period. Review the case file(g) for verification of the reported change before requesting additional verification.
When the provided verification is different from the information reported, the following applies:
Refer overissuances for overpayments.
Consider supplemental benefits for the current and future months.
The NA budgetary unit is ineligible for restored benefit for past month.
Allow for Notice of Adverse Action (NOAA), when decreasing benefits for the first month possible.
When the provided verification matches the reported information no further verification is needed, document the case file(g).
A renewal might be due for one program but not due for another. When this occurs apply all of the following:
Use the application as a change report for the program that is not due for renewal.
Effect any changes for the program that is not due for renewal for the appropriate month.
Re-determine eligibility for the program that is not due for renewal.
When the interview process is not completed, do not close the program that is not due for renewal for failure to complete the interview.