FAA1.F The Interview : 01 The Interview - Overview : B Interviewing NA Expedited Applications
Interviewing NA Expedited Applications
(01/01/21 – 12/31/21)
Effective 09/04/2020, see Urgent Bulletin emailed 09/03/2020 regarding FSAD being modified to give a six-month certification period at renewal to all cases that received an extension of their original certification period.
The Urgent Bulletin emailed 10/09/2020 informed staff that an extension of the waiver to allow for a verbal attestation in lieu of a signature on the application form is approved until further notice.
Policy and procedures regarding interviews for expedited NA applications are outlined as follows:
New applications must be reviewed for NA expedited service during the application screening. Applications screened as potentially eligible for expedited service must be interviewed within 5 days. The five days begin the day after receipt of the NA application.
When the fifth day falls on a weekend or holiday, the interview must be completed by the workday before the weekend or holiday.
FAA must allow eligible participants an opportunity to participate in expedited services no later than seven days from the date of application. Participation in expedited services is defined as:
Completion of an interview
Issuance of an EBT card
Authorization and issuance of NA benefits
NOTE When expedited NA benefits are not available to the participant by the seventh calendar day, see EBT Issuance and Availability – Emergency Benefits.
When FAA cannot complete expedited processing of an application due to delays caused by the participant, the application shall be processed according to normal new application time frames. (See NA New Application Time Frames)
Participants requesting, but not eligible for expedited service, must have the application processed according to normal new application time frames.
Participants who apply for CA and are an NA expedite, must have a single interview. The interview must be completed within the NA expedited processing time frame.
Residents of Group Living Arrangements (GLA), rehabilitation centers, and domestic violence emergency shelters may be potentially eligible for NA expedited services.
Participants may become eligible for NA expedited services before the interview under the normal new application time frames. (See Eligibility for Expedited Services)
When this occurs, complete the following at the interview:
Ask the PI for an explanation of the change
When the explanation is questionable, have the PI provide verification of their explanation
Postpone verification and process the application as expedited when verification of their explanation cannot be obtained within the expedited time frames.
Key Y in the EXPEDITED FS field on APMA.
NOTE When it is discovered that the participant is eligible for expedited service after the application screening, document the change that has occurred and the date the change was discovered in the case file(g).