Handling Special Cases - Relatives
When an DBME employee’s, contractor’s, volunteer’s or temporary employee’s relative (by blood or marriage) is an active or past participant in an FAA program, they must report this to their supervisor as a
conflict of interest. (See
Conflict of Interest Employee, Contractor, Volunteer, or Temporary Employee Reporting Responsibility)
Relatives include, but are not limited to, those within a third-degree relationship of the following:
●A child (natural, adopted, foster, stepchild, grandchild, great grandchild)
●A parent
●A grandparent
●A great grandparent
●A sister or brother (including step)
●An aunt or uncle
●A niece or nephew
●A cousin
●An in-law
NOTE This includes past relationships due to former marriages.
DBME employees, contractors, volunteers, or temporary employees must not have
case involvement(g) with the case of any participant who is related to them. DBME case involvement includes, but is not limited to, the following:
●Accessing and viewing or making changes to the case file
●Determining eligibility of benefits
●Registering applications
●Interviewing the participant
●Case specific discussion with another DBME employee, contractor, volunteer, or temporary employee about their case
●Issuing EBT cards on these cases
●Submitting verification on behalf of a participant with whom a conflict of interest exists
When a DBME employee, contractor, volunteer, or temporary employee is assigned a case belonging to their relative, the following must occur:
●The employee, contractor, volunteer, or temporary employee must immediately report this to their direct supervisor or Office Manager (LOM).
●The LOM or direct supervisor determines who the case should be transfers the case to another unit.
When an FAA employee, contractor, volunteer, or temporary employee in a rural area is assigned a case belonging to their relative, have the participant call the
Customer Support Center for Health-e-Arizona Plus
DBME employees, contractors, volunteers or temporary employees are not allowed to request information from co-workers regarding their relatives’ case.