A DBME contractor, volunteer, or temporary employee may order an EBT card via phone or request an over the counter (OTC) card.

 

DBME contractors, volunteers, or temporary employees requesting an OTC card from their assigned office during normal business hours must do so only during their approved break or lunch period. The contractor, volunteer, or temporary employee must request the OTC from their Office Manager or direct supervisor. The Office Manager or Supervisor must follow all established EBT policy, including documenting the case file with the type of identification that was used.

 

The Office Manager or supervisor must notify the Employee Benefit Unit (EBU) of the OTC EBT card issuance via email.

 

The contractor, volunteer, or temporary employee may not go directly to another staff member within their own office to request an OTC EBT card.

 

The contractor, volunteer, or temporary employee may go to another FAA office during nonwork time(g) and follow the normal process.