Handling Employee Cases – Receipt of an EBT Card
A DBME employee may order an EBT card via phone or request an over-the-counter (OTC) card.
Employees requesting an OTC card from their assigned office must comply with the following:
●Request an OTC card from their Office Manager or direct supervisor
●Request an OTC card during their approved break or lunch hour
The Office Manager or supervisor must follow all established EBT policy, including documenting the type of identification that was used. The Office Manager or supervisor must notify the
Employee Benefit Unit (EBU) of the OTC EBT card issuance via email on the date of issuance.
A DBME employee may go to any FAA office during the employee’s
nonwork time(g) and follow the regular EBT issuance process.