FAA1.A Background and Introduction : 09 Interpreter or Translator Needed - Overview : C Communication with Hearing-Impaired Customers
Communication with Hearing-Impaired Customers
(01/01/21 - 12/31/21)
A worker must acknowledge a hearing-impaired customer with a gesture such as a nod, wave, etc. to show the customer that they have the worker’s attention. The following items are tips on how to communicate with a customer who is hearing impaired:
Do not speak loudly or yell
Use visual aids when possible, such as pointing to printed information on a document
When communicating by writing notes, keep in mind that some individuals who use sign language may lack good English reading and writing skills
When someone with a hearing impairment cannot understand you, write a note asking what communication aid or service is needed
Use gestures to help with communicating
American Sign Language (ASL) Interpreting
FAA has contracted with Deaf Services Unlimited (DSU) to provide hearing-impaired participants same day assistance. This service allows FAA to connect with a DSU interpreter, usually within 15 to 20 minutes, using the state-issued laptop.
When there is a reason that the state-issued laptop cannot be used for interpreting interviews, FAA can use the in-person sign language interpreters services.
Contact the relevant interpreting service provider from the list of statewide Sign Language Interpreters.