Communication with Hearing-Impaired Customers
FAA staff must acknowledge a hearing-impaired customer with a gesture such as a nod or wave to show the customer that they have their attention. The following items are tips on how to communicate with a customer who is hearing impaired:
●Do not speak loudly or yell
●Use visual aids when possible, such as pointing to printed information on a document
●When communicating by writing notes, keep in mind that some individuals who use sign language may lack good English reading and writing skills
●When someone with a hearing impairment cannot understand you, write a note asking what communication aid or service is needed
●Use gestures to help with communicating
American Sign Language (ASL) Interpreting
FAA has contracted Deaf Services Unlimited (DSU) to provide hearing-impaired participants same day assistance with an American Sign Language (ASL) interpreter. This service allows FAA to connect with a DSU interpreter, usually within 15 to 20 minutes, using the state-issued laptop.
NOTE DSU cannot provide interpretation services after 5:00 p.m. Central Standard Time (CST).
When there is a reason that the state-issued laptop cannot be used for interpreting interviews, FAA can use the in-person sign language interpreters services.
NOTE In-person interpreters are scheduled by appointment and likely cannot accommodate same day services.
Contact the relevant interpreting service provider from the list of statewide
Sign Language Interpreters.