FAA1.A Background and Introduction : 03 Agency Principles - Overview : F Agency Principles - Verbal Discrimination Claims
Agency Principles - Verbal Discrimination Claims
(01/01/21 – 12/31/21)
When a person makes a complaint verbally and cannot or does not want to put the complaint in writing, complete the following:
Document the complaint using the Client Discrimination Complaint (J‑020) form. Documentation must include all information regarding the right to file a complaint.
Document the discrimination complaint on the Discrimination Complaint Log (FAA‑1280A). The FAA-1280A must be kept in a secure location that can only be accessed by the DOEO specialist, designated staff, and management.
Fax or interoffice mail the J‑020 to the DES Director's Office of Equal Opportunity (DOEO). (See Discrimination Complaint Offices)