Agency Principles - Verbal Discrimination Claims
When a person makes a complaint verbally and cannot or does not want to put the complaint in writing, complete the following:
●Document the complaint using the Client Discrimination Complaint (J‑020) form. Documentation must include all information regarding the
right to file a complaint.
●Document the discrimination complaint on the Discrimination Complaint Log (FAA‑1280A). The FAA-1280A must be kept in a secure location that can only be accessed by the DOEO specialist, designated staff, and management.