FAA1.A Background and Introduction : 03 Agency Principles - Overview : F Agency Principles - Verbal Discrimination Claims
Agency Principles - Verbal Discrimination Claims
 
REVISION 49
(01/01/21 – 12/31/21)
When a person makes a complaint verbally and cannot or does not want to put the complaint in writing, complete the following:
 
●Document the complaint using the Client Discrimination Complaint (J‑020) form. Documentation must include all information regarding the right to file a complaint.
●Document the discrimination complaint on the Discrimination Complaint Log (FAA‑1280A). The FAA-1280A must be kept in a secure location that can only be accessed by the DOEO specialist, designated staff, and management.
●Fax or interoffice mail the J‑020 to the DES Director's Office of Equal Opportunity (DOEO). (See Discrimination Complaint Offices)