FAA1.A Background and Introduction : 03 Agency Principles - Overview : E Agency Principles - Right to File a Discrimination Complaint
Agency Principles - Right to File a Discrimination Complaint
(01/01/21 – 12/31/21)
Anyone who feels they have been discriminated against has the right to file a complaint.
A complaint may be requested in writing or verbally. (See Verbal Complaints)
The complaint must be filed within 180 calendar days of the alleged act at any of the locations listed in addresses of Discrimination Complaint Offices.
Each FAA office must appoint a staff member to act as a specialist for the DES Director's Office of Equal Opportunity (DOEO).
The process for submitting a discrimination complaint is outlined on the Client Discrimination Complaint Process (J-020) form.
When any person expresses an interest in filing a written discrimination complaint, the DOEO specialist or designated staff must complete the following:
Explain the discrimination complaint process.
Complete the Client Discrimination Complaint (J‑020) form.
Document the discrimination complaint on the Discrimination Complaint Log (FAA‑1280A) form. FAA office management maintains the FAA‑1280A. The FAA-1280A must be kept in a secure location that can only be accessed by the DOEO specialist, designated staff, and management.
Fax using the Fax Cover Sheet (DES-1078A) form (For employee use only), interoffice mail the J‑020, or email the scanned J-020 to the DOEO.
The J‑020 and FAA‑1280A forms are available in the Document Center.
All discussions regarding the discrimination complaint must be kept confidential. Conferences must be held in private. Do not allow any of the following:
Do not place copies of the J-020 in the case file(g).
Do not document anything about the complaint in the case file.
Do not deny services or benefits to any participant because they filed a complaint against FAA, its providers, or their employees.
When complaints are filed through DES, the DOEO completes the following:
Notifies the complainant, in writing of the following:
Their right to file directly with the appropriate Federal enforcement agency.
The complaint has been received.
Provides a copy of the complaint charges to the Assistant Director of the appropriate division.
Conducts an investigation.
Within 60 calendar days of the receipt of the discrimination complaint the DOEO notifies the complainant, in writing of the following:
The completion of the investigation.
The findings of the investigation.
The right to file directly with the correct federal office when a resolution is not affected through the DOEO procedure.
When complaints are filed through the Food and Nutrition Service (FNS), the Secretary of United States Department of Agriculture (USDA) may extend the 180-day filing period. All complaints sent to FNS must contain the following:
The name, address, and telephone number (when known) of the person or participant filing the complaint
The name and location of the staff or office accused of the claimed discrimination
A statement describing what happened to lead up to the claim of discrimination
A statement describing the type of discrimination being claimed (age, sex, color, etc.)
Names and addresses of anyone who has knowledge of the claimed discrimination
The date of the claimed discrimination