Agency Principles - Operating Principles
FAA administers its programs under the following principles:
●Providing benefits quickly and correctly, following state and federal laws
●Explaining services available to participants or others served
●Making FAA services available without barriers
●Treating participants, other agencies, the public, and all FAA staff with respect
●Ensuring participants know their rights and responsibilities
●Enhancing staff performance and productivity through involvement in the decision-making process