FAA1.H Redemption Procedures : 01 Redemption Procedures – Replacement Issuance : A Replacement Issuance of Benefits - Food Destroyed in a Disaster
A Replacement Issuance of Benefits - Food Destroyed in a Disaster
(04/01/12 - 06/30/12)
Food that has been purchased with NA, may be destroyed in a fire, flood, tornado, or other disaster beyond the control of the budgetary unit. When this occurs, the food may be replaced up to the actual value of the loss, as stated by the participant. The replaced benefit amount must not exceed one month's NA benefit amount.
NOTE Replaced benefits for food destroyed in a disaster may be issued in addition to restored benefits, which must be replaced up to the full value.
The participant must report the destruction of the food to the local office within ten days of the incident.
When a request for replacement is received, the local office must complete the following:
Verify the disaster through a collateral contact, a home visit, or documentation from a related community agency (fire department, Red Cross, etc.).
Verify that the participant has not received two replacements of benefits (reported destroyed after receipt) within the past five months.
Elevate the facts of the NA claim by sending an email to the Region Program Manager (RPM), or their designee, that oversees the local office making the request.
The RPM, or their designee, completes the EBT Emergency Benefits e-form. For information on where to find e-forms and how to completed the e-form see, the EBT Emergency Benefits E-form. The e-form is sent via email to the EBT Emergency Benefits Unit.
The benefits are issued within ten days of receipt of the request.
When FNS officially declares a disaster, follow the procedures in the Disaster Nutrition Assistance Program (DNAP).