FAA1.H Benefit Replacement Procedures : 01 Replacement of Benefits – Replacement Issuance
01 Replacement of Benefits – Replacement Issuance
When a participant reports non-receipt of benefits or that their food was destroyed, complete the policy and procedures outlined as follows:
 
For non-receipt of the QUEST Electronic Benefit Transaction (EBT) card, see EBT Replacement Procedures.
For non-receipt due to issuance and benefit availability problems, see EBT Benefit Availability.
For replacement of food purchased with NA benefits destroyed in a disaster, see Food Destroyed.
For replacement of food purchased with NA benefits destroyed by a misfortune, see Food Misfortune.
 
Policy and procedures regarding restoration of benefits are outlined as follows:
 
RETURNED REDIRECT BENEFITS (RERB)
 
To restore benefits or for reissuance contact FAA EBT Emergency Benefits Unit.
 
Policy and procedures regarding returned benefits are outlined in EBT Replacement or Returned Card.