FAA1.H Redemption Procedures : 01 Redemption Procedures – Replacement Issuance
01 Redemption Procedures – Replacement Issuance
When a participant reports non-receipt of benefits or that their food was destroyed, complete the policy and procedures outlined as follows:
 
For non-receipt due to the QUEST card, see EBT Replacement Procedures.
For non-receipt due to issuance and benefit availability problems, see EBT Benefit Availability.
For replacement of food purchased with NA benefits destroyed in a disaster, see Food Destroyed.
For replacement of food purchased with NA benefits destroyed by a misfortune, see Food Misfortune.
 
Policy and procedures regarding redemption procedures are outlined as follows:
 
Returned/Redirect Benefits (RERB)
 
To restore benefits or for reissuance contact +FAA Customer Resolution FAACustomerResolution@azdes.gov.
 
Policy and procedures regarding returned benefits are outlined in EBT Replacement or Returned Card.