FAA1.F The Interview : 01 The Interview - Overview : B Interviewing NA Expedited Applications : .02 Interviewing NA Expedited Applications - Expedited Application Submitted in Person or by Telephone
.02 Interviewing NA Expedited Applications - Expedited Application Submitted in Person or by Telephone
 
(01/01/19 – 12/31/19)
The Urgent Bulletin emailed 07/01/2020 informed staff that NA renewals, Mid Approval Contact, and the signature requirements remain suspended through 07/31/2020.
 
Effective with all applications registered on or after 07/01/2020, the requirement to complete an interview is reinstated. See Urgent Bulletin emailed 06/29/2020.
 
The interview requirement is waived for CA and NA applications dated March 1, 2020 through June 30, 2020, see the Urgent Bulletin emailed 04/03/2020 and the Urgent Bulletin emailed 06/02/2020 regarding Waiver of the Interview and Signature Requirements.
 
When an NA expedite application is submitted by the applicant in person or by telephone complete the interview and determination on the same day.
 
When an NA expedite application is submitted by telephone, transfer the call to the HEAplus Interview Line. Provide the HEAplus Interview Line telephone number to the participant in case the call is dropped.
 
When the participant is not able to complete an interview on the date of application, the following apply:
 
AZTECS sends the Appointment Notice (X904) to the applicant when the application is registered in AZTECS.
NA expedite interviews must be completed within 5 days of the application date. The five days begins the day after receipt of the NA application.
Inform the applicant of the date an interview must be completed.
When the participant is in the FAA Office, complete the following:
Give the applicant the Information Needed to Complete Your Case (FAA-0032A) form.
 
NOTE The FAA-0032A advises the applicant of information to bring to the interview.
 
Provide the applicant with information about accessing HEAplus and reviewing the Request for Information.
Inform the applicant about the Frequently Asked Questions in the HEAplus Help Center for instructions on how to upload documents to HEAplus.
Advise the applicant that interviews can be completed by telephone. Provide the applicant with the HEAplus Interview Line telephone number.
Document the case file(g).