FAA1.F The Interview : 01 The Interview - Overview : A Interviewing New Applications - Overview
A Interviewing New Applications - Overview
 
(01/01/19 - 12/31/19)
Effective with all applications registered on or after 07/01/2020, the requirement to complete an interview is reinstated. See Urgent Bulletin emailed 06/29/2020.
 
The interview requirement is waived for CA and NA applications dated March 1, 2020 through June 30, 2020, see the Urgent Bulletin emailed 04/03/2020 and the Urgent Bulletin emailed 06/02/2020 regarding Waiver of the Interview and Signature Requirements.
 
Applicants are responsible to call the interview line or come into an FAA office to complete an interview when applying for NA and CA.
 
For new applications, complete the application screening to determine the following:
 
The benefits for which applicants are potentially eligible.
Which of the following specific time frames applicants must be interviewed by:
Hospitalized applicants
Kinship Care child only applications
Kinship Foster Care child only applications
Two parent CA applicants (See TPEP Application Process)
 
A single application may be used for multiple-month determinations and multiple programs, based on the applicant's circumstances.
 
WARNING
Do not delay processing any program when eligibility requirements have not been met for other programs.
When an application is denied for any program, continue processing other program determinations using the documentation and verification already received.
 
Interviews must be completed in one of the following manners:
 
In the FAA office.
At the applicant's home. (See Completing Home-Based Interviews)
By a telephone interview.
Representatives may complete or assist with the interview. The CA PI must be present for the interview.
 
The applicant may be assisted in completing an application by approved outside agencies who then refer the application to FAA.
 
Applicants must complete the interview within 10 calendar days from the date of application.
 
WARNING
NA expedite applicants and TPEP applicants must be interviewed within five calendar days from the date of application.
 
Interviews for new applications must be completed to allow the determination within program specific time frames.
 
NOTE Participants must have the opportunity to complete an office interview upon request.
 
Sufficient time must be given to allow the PI to provide verification. The PI must be given at least ten calendar days from the date of the information request to provide the verification.
 
Interview deadlines must meet specific application processing time frames as outlined below:
 
CA applications must be interviewed to allow an eligibility determination to be completed within 45 calendar days from the date of application. The 45-day period begins the day following the day the application is received.
Refugee Cash Assistance (RCA) applicants must be interviewed to allow an eligibility determination to be completed within 30 calendar days from the date of application. The 30-day period begins the day following the day the application is received.
TPEP applicants must be interviewed within five calendar days from the date of application.
NA new and untimely renewal applicants must call or come into an FAA office to complete the interview within 10 calendar days from the date of application. Determinations must be completed within 30 calendar days from the date of application. The 30-day period begins the day following the day the application is received.
NA expedite applicants must be interviewed within five days from the day of application. Determinations must be completed so that benefits are received within seven calendar days from the date of application.
 
Interview flexibility must include nontraditional hours such as the following:
 
Before 8:00 AM
After 5:00 PM
During lunch hours
Weekends