.03 Extension of Alerts
When more time is needed to complete a change, the ACTS alert due date can be extended. (See Change Time Limits)
Key E under ACT, next to the alert that is to be extended and press ENTER.
A pop-up window displays and the date field defaults to 99/99/99. Key the new due date (MMDDYY) in this field, and press ENTER. ACTS assigns the new due date.
OST and Supervisors have the ability to extend due dates. EIs can ONLY extend the due dates on free form alerts that they assign to themselves.